ICT MANAGER
PAPUA NEW GUINEA
Job Description
Supervise technicians, service coordinators, software support staff and trainers.
Oversee service jobs, SLA compliance, warranty claims, repairs, parts and consumables.
Manage software support for Payroll, HR, BioPlus, POS, Accounting and other business applications.
Monitor support tickets, system performance, integrations, backups and client issues.
Coordinate software bugs, enhancements and development requests with the Development Team.
Oversee client installations, implementations, training and technical support.
Monitor Service and Software KPIs, revenue, gross profit and performance targets.
Ensure timely resolution of customer complaints and outstanding technical issues.
Identify opportunities for SLA renewals, software upgrades, additional modules and new business.
Ensure compliance with Company policies, procedures and technical/service standards.
🎓 Qualifications
Age: 25-45 years old
Bachelor’s Degree in Information Technology, Computer Science,Engineering, Business Systems, or a related field.
Minimum 5 years’ experience in ICT, technical/service operations,software support or related management roles.
Good knowledge of service operations, SLA, warranty and repair management.
📋 Requirements
Passport
2x2 Picture
NBI
School Credentials
Trainings
🔧 Required Skills
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